Have Questions? We Got Answers!
Click on some of the most frequently asked questions below to see if we have your answer.
Shipping & Returns
Within the continental United States, flat rate shipping is standard price and delivered in 6-12 business days.
Priority shipping is available with delivery in 4-8 business days.
You can view your shipping rates at the checkout page.
Please know that shipping is busier than usual. With many brick-and-mortar stores closing, people are shopping online more than ever.
This is causing a worldwide slowdown in deliveries.
Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number.
We strive to carry the best product and deliver exceptional customer experience.
If for whatever reason you are not 100% satisfied with any of our products, feel free to reach out to us and we will happily refund or exhange your order.
Learn more on our Return & Refund Policy page.
Once your order is completed Please allow 1-3 days for us to process your order and for it to be sent out.
Yes, we do! We are happy to offer convenient and cost-effective shipping to over 140 countries.* Orders are shipped from the U.S. and shipments are usually delivered within 1-2 weeks.
Shipping to Canada
We ship orders to our Canadian customers with Canada Post.
Import duties and taxes
Customers outside of the U.S. and Canada will pay applicable import, duty, and Customs fees as determined by your local government.
For most countries, these charges are collected at checkout. Orders are shipped from the U.S. and delivered to most countries in 1–2 weeks.
Prices are in USD
All prices are in U.S. dollars unless otherwise noted.
However, due to ongoing effects from the pandemic and updates to the EU & UK customs procedures, shipments may experience delays and delivery may take 3-4 weeks after placing an order due to factors outside of our control. We thank you for your patience and understanding.
Questions about your shipment’s status?
The majority of orders can be tracking in Shopify's SHOP app.
You can also track your order through your shipping confirmation email.
If you need additional help, our dedicated shipping team is online 20 hours per day to assist!
*Currently, we do not ship to: British Indian Ocean Terr., British Virgin Islands, Christmas Islands, Cocos (Keeling) Islands, Comoros, Congo–Kinshasa, Cook Islands, Curaçao, Falkland Islands, French Southern Territories, Grenada, Heard Island and McDonald Islands, Honduras, Iran, Libya, Mayotte, Montserrat, Nauru, Niue, Norfolk Islands, North Korea, North Macedonia, Palestinian Territories, Pitcairn Islands, Russia, Samoa, San Marino, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Syria, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara
**Please note: Due to continually changing circumstances beyond our control, the list of countries we’re able to ship to is subject to change at any time. We’re sorry for any inconvenience this may cause.
Use this text to answer questions in as much detail as possible for your customers.
Questions about Bochiknot products
Start where you feel most comfortable.
If you are a complete new beginner, I would recommend our Kami Wall Hanging kit. This will be your foundation to macrame. It comes with cord and all the supplies you will need all in a kit. Plus teach you the 5 basic macrame knots to create a lovely wall hanging.
This may not be the best answer, but it really depends on what you are creating.
For small sized macrame projects, our Foundation cordline in 100-200meters in length should be enough.
For medium and larger sized macrame projects that requires a lot of knots, I would suggest our Foundation JUMBO rolls.
Feel reach you watch our video on how to measure cord for projects and other learning materials on Youtube
Our cord is sourced from different countries around the world and is always changing.
We are constantly looking for the best quality of cord, whether it's from China, Turkey, Vietnam, India, Canada or US.
Our Rainbow cord line may have a slight difference in size because it is not measure to length, but by weight.
All Rainbow cord rolls will equal 1kg in weight.
Our product is not sold in any retail stores. As a family-owned e-commerce business, the best place to buy our products is on the Bochiknot store.
If you are looking to carry our cord and product, feel free to reach out to us for wholesale inquries.
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