Refund policy
Refunds & Replacements
At Bochiknot, we want you to love what you create. If you're not satisfied with your recent purchase for any reason, we're here to help.
If you’d like to request a refund or replacement, please email Hello@Bochiknot.com within 30 days of your order date and include:
• Your name
• Order confirmation number
• Reason for the request
We may request proof of purchase if we're unable to verify the order on our end.
Return Shipping Fees
• Canada: $18 CAD
• USA: $20 USD
These fees will be deducted from your refund. Original shipping charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, we’ll gladly send a replacement at no cost, as long as the issue is reported within 30 days.
Additional Notes
Refunds are processed to the original payment method once the return is received and inspected. Processing times may vary depending on your financial institution.
This policy may be updated as needed to comply with local laws.
Please note: Terms may differ for purchases made through Amazon.
