We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Please note that an inventory restocking fee will apply and will be deducted from the total refund amount upon receipt of return.
|Item||Inventory restocking fee (per unit)|
|Rainbow Cord||$5 USD ($6.5 CAD)|
|Foundation Cord (100m to Jumbo)||$3 USD ($3.9 CAD) to $7 USD ($9.1 CAD)|
|Accessories||$2 USD ($2.6 CAD)|
|Kits||$5 USD ($6.5 CAD)|
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right at firstname.lastname@example.org.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), used or damaged products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (less the inventory restocking fee) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.